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5-Year DIY Homeowner Replacement Guarantee
We stand behind the quality of our roof rejuvenation product. While our product is primarily intended for trained professionals to apply, we understand that many homeowners would like to do it themselves. If you experience issues with the performance of our product within 5 years of your original purchase date, we will replace the affected product for you.
Please review the terms of our simple, straightforward guarantee below.
The Terms
Product Replacement Only
This guarantee provides a product replacement. We do not offer cash or credit refunds.
Coverage Limit
This guarantee program covers the replacement of up to four (4) gallons of purchased product.
One Claim Per Lifetime
To keep things fair, customers are limited to one (1) replacement claim per lifetime.
Shipping & Handling
While the replacement product itself is fully covered, the customer is responsible for paying all shipping and handling costs associated with sending the new product.
Eligibility & Exclusions
Original Purchaser & Homeowner (DIY) Only
This guarantee is designed strictly for do-it-yourself homeowners. To file a claim, you must be both the homeowner and the original purchaser of the product. This guarantee is non-transferable.
Proper Coverage Requirement
To qualify for a replacement, you must have originally purchased and applied the correct amount of material required for the total square footage of your roof. Claims made on roofs where an insufficient amount of product was purchased or applied will not be honored.
Contractor Notice
This guarantee does not apply to professional installations. If you are a contractor using our product, please refer to our Authorized Applicator Program, which is designed specifically for you.
How to File a Claim
Filing a Claim
If you meet the criteria above and need to request a replacement, please email us at info@hydrasoy.com to request a claim form.
Once you have completed and submitted your form, our team will review your claim and reach out with the next steps for processing your shipping and handling payment.